Terms & Conditions
General Terms and Conditions of Core Industry
Owner: Isam Al-Ani · Max Schwarze Weg 27A · 46236 Bottrop, Germany · info@coreindustry.de
Note: This English translation is provided for informational purposes only. The German version (AGB) is the legally binding document.
§ 1 Scope
These General Terms and Conditions ("GTC") of Core Industry, owner Isam Al-Ani, Max Schwarze Weg 27A, 46236 Bottrop, Germany ("Core Industry"), apply to all service contracts between Core Industry and the client ("Client"). These GTC apply exclusively to entrepreneurs within the meaning of § 14 BGB (German Civil Code) and legal entities under public law (B2B). Conflicting or deviating conditions of the Client are not recognized unless Core Industry expressly agrees to them in writing.
§ 2 Services
Core Industry provides IT services in the following areas: (1) AI Telephone Assistants – intelligent voicebots for 24/7 call handling, appointment booking, and FAQ responses; (2) Web Development – custom websites, landing pages, and web applications; (3) SaaS Development – scalable cloud platforms with subscription management; (4) App Development – native and cross-platform apps for iOS and Android; (5) Windows Software – bespoke desktop applications; (6) System Integration – API development, webhooks, and data migration. The specific scope of services is defined in the respective offer or order confirmation.
§ 3 Contract Formation
Offers from Core Industry are non-binding. A contract is formed only upon (a) written order confirmation via email by Core Industry, or (b) the actual commencement of service delivery. For monthly subscriptions (AI Telephony), the contract period begins upon activation of the assistant. Verbal side agreements require written confirmation.
§ 4 Fixed-Price Guarantee
Core Industry provides a fixed-price guarantee for all one-time projects (websites, SaaS, apps, Windows software): the agreed price will not be increased without the Client's express written consent. Additional services beyond the agreed scope (change requests) will be quoted separately and implemented only after Client approval. For hourly or consulting services, the hourly rate stated in the offer applies.
§ 5 Payment Terms
(1) One-time projects: Payment is due under the 50/50 rule — 50% at project start, 50% upon acceptance and handover. (2) AI Telephony subscriptions: The monthly fee is due on the 1st of each month in advance. (3) Invoices are payable within 14 days of issue without deduction. (4) In the event of late payment, interest of 9 percentage points above the base rate (§ 288 para. 2 BGB) applies. Reminder fees of €5 per reminder are charged additionally. (5) Core Industry is a small business operator pursuant to § 19 UStG (German VAT Act) — invoices do not include VAT.
§ 6 Client Cooperation
The Client is obligated to provide Core Industry with all information, access credentials, texts, images, and materials necessary for service delivery in a timely and complete manner. For AI Telephony, the Client is responsible for informing end users about the use of an AI assistant, unless this is already configured by Core Industry in the system. Delays due to insufficient cooperation extend agreed delivery deadlines accordingly and entitle Core Industry to interim invoicing for services already rendered.
§ 7 Delivery Timelines
Delivery time statements (e.g., "website in 7 days") are non-binding estimates unless a binding deadline is specified in the order confirmation. Binding deadlines are expressly designated as such. Force majeure, technical disruptions at third-party providers, or delayed Client cooperation entitle Core Industry to a reasonable extension of deadlines.
§ 8 Acceptance
Upon completion of a service, Core Industry makes the results available to the Client and requests acceptance. The Client has 10 working days to report defects in writing with sufficient detail. If no response is received within this period, the service is deemed accepted. Immaterial defects do not entitle the Client to refuse acceptance but will be remedied free of charge.
§ 9 Warranty
(1) Core Industry will remedy defects reported in writing within 30 days of acceptance, free of charge, within a reasonable period. (2) No warranty applies for: defects caused by improper use, third-party interference, compatibility issues due to subsequent changes to the Client's system environment, or unauthorized modifications. (3) For AI Telephony services: Core Industry warrants the agreed system availability but is not liable for outages of third-party infrastructure (telephone providers, AI models) outside our control.
§ 10 Limitation of Liability
Core Industry is fully liable for intentional misconduct and gross negligence, and for culpable injury to life, body, or health. For slight negligence, Core Industry is only liable for breach of essential contractual obligations (cardinal obligations) and only up to the amount of the typically foreseeable damage, but not exceeding the contract value. Liability for lost profits, indirect damages, data loss, or consequential damages is excluded to the extent permitted by law. For AI telephone assistants: Core Industry is not liable for incorrect AI responses if the system is used as intended.
§ 11 Copyright & Usage Rights
All works created in the course of an order (code, design, texts, concepts) remain the intellectual property of Core Industry (Isam Al-Ani). Upon full and timely payment, the Client receives a simple, temporally and geographically unlimited right of use for the agreed purpose. Sublicensing to third parties requires separate written consent. Source code handover occurs only to the extent expressly agreed in writing. For SaaS products operated by Core Industry under its own name, Core Industry grants the Client a right of use limited to the contract term.
§ 12 Data Protection & Data Processing
Core Industry processes personal data in accordance with the GDPR. Where Core Industry processes personal data on behalf of the Client (especially for AI Telephony and SaaS projects), the parties shall enter into a Data Processing Agreement (DPA) pursuant to Art. 28 GDPR. The Client is responsible for informing end users about data processing by Core Industry systems in a GDPR-compliant manner. Further details are set out in the privacy policy at coreindustry.de/datenschutz.
§ 13 Confidentiality
Both parties undertake to keep confidential all confidential information obtained during the cooperation — in particular business figures, technical concepts, access credentials, and client data — and not to use it for purposes other than contract performance. This obligation applies for three years beyond the end of the contract. Core Industry is entitled to reference the project for portfolio purposes unless the Client expressly objects.
§ 14 Termination of Subscriptions
Monthly AI Telephony subscriptions may be terminated with 30 days' notice to the end of the month. For annual contracts, a notice period of 3 months to the end of the contract applies. The right to extraordinary termination for cause remains unaffected. Cause for Core Industry exists if the Client is in arrears with two monthly payments or uses the system for unlawful purposes. Upon termination, services rendered are invoiced on a pro-rata basis; prepaid services not yet rendered are not refunded.
§ 15 Changes to GTC
Core Industry may amend these GTC with 30 days' notice. Amendments will be communicated to the Client by email. If the Client does not object to the amended GTC within 14 days of notification in writing, the amended GTC are deemed accepted. The notification will expressly draw attention to this right of objection.
§ 16 Governing Law & Jurisdiction
These GTC are governed exclusively by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For all disputes, the exclusive place of jurisdiction shall be Bottrop, Germany, provided the Client is a merchant, legal entity under public law, or special fund under public law. Core Industry is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.
§ 17 Severability
Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall be unaffected. Instead of the invalid provision, the valid regulation that comes closest to the economic purpose shall be deemed agreed.
§ 18 AI Services & Corie Assistant
(1) Core Industry provides an AI-powered chat assistant ("Corie") on the website, powered by Google Gemini. Use is free and limited to 20 messages per IP address per day. (2) Messages sent to Corie are forwarded to the Google Gemini API for processing. No conversation content is stored permanently. IP addresses are stored exclusively for rate-limiting purposes as a SHA-256 hash for a maximum of 24 hours and then deleted. (3) Corie serves exclusively for general information about Core Industry services. The assistant's statements do not constitute legally binding offers, legal advice, technical documentation, or binding cost estimates. Only written order confirmations from Core Industry are authoritative. (4) Core Industry assumes no liability for incorrect, incomplete, or misleading responses from the AI assistant. (5) For project-related AI services (AI telephone assistants, AI integration into client projects), the provisions of §§ 2, 9, 10, and 12 of these GTC also apply.
§ 19 Blog & Published Content
(1) Core Industry operates an editorial blog at coreindustry.de/blog. All published articles are created and reviewed by authorized administrators. Content is editorial; submissions by third parties are not accepted. (2) No guarantee is made for the accuracy, completeness, or currency of blog content. Articles do not constitute legal, tax, or business advice. (3) Where blog articles contain hyperlinks to external websites, Core Industry does not adopt such content as its own. The respective operator is responsible for linked content. Permanent monitoring of linked sites is unreasonable without specific indications of legal violations; links will be removed immediately upon notification of infringements. (4) All texts, graphics, and code published on the blog are protected by copyright. Use requires prior written permission from Core Industry unless covered by statutory exceptions (e.g., right of quotation).
§ 20 International Scope
(1) Core Industry provides services to clients from Germany and abroad. The contract language is either German or English; in the event of any conflict between a German and an English version, the German version shall prevail unless expressly agreed otherwise. (2) Regardless of the Client's place of business, all contracts with Core Industry are exclusively governed by German law. The UN Sales Convention (CISG) is excluded. (3) The place of jurisdiction is Bottrop, Germany, provided the Client is a merchant, legal entity under public law, special fund under public law, or has no general place of jurisdiction in Germany. (4) International clients agree by entering into a contract that payments are made in euros (€) and any currency risks lie exclusively with the Client. (5) These GTC are authoritative in the German language. An English translation is available at coreindustry.de/terms for informational purposes only and does not replace the German version.
As of April 2026 · Translation subject to change