Terms & Conditions
General Terms and Conditions of Core Industry
Owner: Isam Al-Ani · Max Schwarze Weg 27A · 46236 Bottrop · Small business under § 19 UStG (German Tax Act) · info@coreindustry.de
§ 1 Scope
These General Terms and Conditions ("GTC") of Core Industry, owned by Isam Al-Ani, Max Schwarze Weg 27A, 46236 Bottrop, Germany ("Core Industry"), apply to all service contracts between Core Industry and the client ("Client"). The GTC apply exclusively to businesses within the meaning of § 14 BGB and public law entities (B2B). Conflicting or deviating conditions of the Client are not recognised unless Core Industry expressly agrees in writing.
§ 2 Services
Core Industry provides IT services in the following areas: (1) AI phone assistants – intelligent voicebots for 24/7 call handling, appointment booking and FAQ answering (from €169/month); (2) Web development – custom websites, landing pages and web applications (Next.js, React); (3) SaaS development – scalable cloud platforms with subscription management; (4) App development – native and cross-platform apps for iOS and Android (React Native); (5) Windows software – custom desktop applications (C# / .NET); (6) System integration – API development, REST, GraphQL, webhooks and data migration; (7) AI integration – embedding AI models and automations into existing systems; (8) SEO optimisation – SEO audits, local SEO, on-page optimisation and ongoing SEO maintenance (from €449 one-time / from €99/month). The exact scope of services follows from the respective offer or order confirmation.
§ 3 Contract Formation
Offers from Core Industry are non-binding. A contract is formed only by (a) written order confirmation by email from Core Industry or (b) actual commencement of service delivery. For monthly subscriptions (AI telephony, SaaS services, SEO maintenance), the contract term begins upon activation of the system. Verbal side agreements require written confirmation.
§ 4 Fixed-Price Guarantee
Core Industry provides a fixed-price guarantee for all one-time projects (websites, SaaS, apps, Windows software): the agreed price will not be increased without the Client's express written consent. Additional services beyond the agreed scope (change requests) are offered separately and implemented only after Client approval.
§ 5 Payment Terms & Consequences of Non-Payment
(1) One-time projects: Payment is due on a 50/50 basis — 50% upon project start, 50% upon acceptance and handover. (2) AI telephony and SaaS subscriptions: Monthly fees are due in advance on the 1st of each month. (3) Monthly instalment payments (financing option): Upon the client's request, the total amount may be spread over 12 monthly instalments. A financing surcharge of 8% on the total amount applies. The first instalment is due at project start. If even one instalment is delayed, the entire remaining balance becomes immediately due (acceleration clause). (3a) Credit check for instalment payments above €5,000: For orders with a total value exceeding €5,000 (net) where the client chooses the instalment option under (3), Core Industry is entitled to perform a credit check via SCHUFA Holding AG (Kormoranweg 5, 65201 Wiesbaden, Germany) prior to contract conclusion — or, for clients in Austria via CRIF Boniversum, and for clients in Switzerland via ZEK. By choosing the instalment option, the client expressly consents to the transmission of the necessary data (name, date of birth, address, company data where applicable) to the respective credit bureau for the purpose of the credit check. The legal basis is Art. 6 (1) (b) and (f) GDPR. In case of a negative credit report, Core Industry is entitled to refuse the instalment option and instead require the 50/50 payment terms under (1). The cost of the credit check is borne by Core Industry. (4) Invoices are payable within 14 days of issue without deduction by bank transfer. (5) In case of late payment (from the 15th day after the due date): a) Interest of 9 percentage points above the base rate (§ 288 para. 2 BGB) accrues automatically; b) Core Industry is entitled to suspend ongoing services (hosting, AI telephony, SaaS access) without further notice; c) Delivered work products remain the property of Core Industry until full payment; usage rights transfer only upon complete payment; d) Core Industry is entitled to instruct a debt collection agency or lawyer after an unsuccessful reminder; the resulting costs are borne by the client; e) For instalment payment agreements, the entire outstanding balance becomes immediately due if any instalment is more than 7 days overdue. (6) In case of persistent non-payment (more than 30 days after the due date), Core Industry is entitled to terminate the contract with immediate effect and block or delete all provided systems, domains, and access. Data backup before deactivation is offered to the client upon request (subject to a fee). (7) Core Industry is a small business under § 19 UStG — no VAT is shown on invoices.
§ 6 Client Cooperation Obligations
The Client must provide Core Industry with all information, access data, texts, images and materials necessary for service delivery in a timely and complete manner. Delays caused by insufficient cooperation extend agreed delivery deadlines accordingly.
§ 7 Delivery Deadlines
Delivery time indications are non-binding guidelines unless a binding date is specified in the order confirmation. Binding deadlines are expressly designated as such. Force majeure or delayed Client cooperation entitles Core Industry to a reasonable extension.
§ 8 Acceptance
After completion of a service, Core Industry requests formal acceptance. The Client has 10 working days to report defects in writing. If no response is received, the service is deemed accepted. Minor defects do not entitle the Client to refuse acceptance but will be remedied at no charge.
§ 9 Warranty
(1) Core Industry remedies defects reported in writing within 30 days of acceptance at no charge. (2) No warranty applies to defects caused by improper use, third-party interference or changes to the Client's system environment. (3) For AI telephony: Core Industry is not liable for outages of third-party infrastructure outside its control.
§ 10 Limitation of Liability
Core Industry is fully liable for intent and gross negligence. For simple negligence, liability is limited to breaches of essential contractual obligations and is capped at the foreseeable damage, not exceeding the contract value. For AI-based services: Core Industry is not liable for incorrect AI outputs where the system is used as intended.
§ 11 Copyright & Usage Rights
All created works remain the intellectual property of Core Industry. After full payment, the Client receives a simple, unrestricted right of use for the agreed purpose. Source code is only handed over to the agreed extent.
§ 12 Data Protection & Data Processing Agreement
Core Industry processes personal data in accordance with GDPR. Where Core Industry processes personal data on behalf of the Client, the parties will conclude a Data Processing Agreement (DPA) pursuant to Art. 28 GDPR.
§ 13 Confidentiality
Both parties keep all confidential information secret. This obligation applies for three years beyond contract termination. Core Industry may mention the project by name for reference purposes unless the Client objects in writing.
§ 14 Cancellation of Subscriptions
Monthly subscriptions (AI telephony, SaaS services, SEO maintenance) may be cancelled at any time to the end of the current billing month without notice period. Annual contracts require 3 months' notice. The right to extraordinary termination for cause remains unaffected. No pro-rata refund is made for unused periods after cancellation.
§ 15 Changes to GTC
Core Industry may amend these GTC with 30 days' notice by email. If the Client does not object within 14 days of notification, the amended GTC are deemed accepted.
§ 16 Governing Law & Jurisdiction
German law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is Bottrop, Germany. Core Industry is not obligated to participate in consumer dispute resolution proceedings.
§ 17 Severability
If any provision of these GTC is or becomes invalid, the validity of the remaining provisions is not affected.
§ 18 AI Services & Corie Assistant
(1) Core Industry provides the AI chatbot "Corie" free of charge on the website. Use is limited to 20 messages per IP address per day. (2) Messages are forwarded to the OpenRouter API (OpenRouter, Inc., San Francisco, USA), which provides multiple language models from various providers including various language models per OpenRouter routing configuration. No conversation content is stored permanently. IP addresses are stored only as SHA-256 hashes for rate limiting, for a maximum of 24 hours. (3) Corie responses are informational only and do not constitute legally binding offers, legal or tax advice, or binding cost estimates. Only written order confirmations from Core Industry are authoritative. (4) Core Industry accepts no liability for incorrect, incomplete or misleading AI responses. (5) For the AI phone assistant, §§ 2, 9, 10 and 12 of these GTC apply. Callers are informed at the start of the call that they are speaking to an AI.
§ 19 Live Support Chat
(1) Support chat is limited to 3 sessions/IP/day. (2) Chat inputs are stored in Firebase (Firestore) and deleted after 90 days. (3) Support chat messages do not constitute legally binding contracts.
§ 20 Blog & Published Content
Blog content does not constitute legal or business advice. All content is protected by copyright.
§ 21 Newsletter
Newsletter subscriptions require consent (Art. 6 para. 1 lit. a GDPR). Unsubscription is possible at any time by email to info@coreindustry.de.
§ 22 International Scope
The contract language is German or English; in case of conflict, the German version prevails. All contracts are governed by German law. The place of jurisdiction is Bottrop, Germany.
Last updated: April 2026